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Explore step-by-step video sessions and supporting material to get started on the mobile app

 

 

Mobile App Pocketbook

Mobile App Cheat Sheets

Mobile App Training Videos

We are excited to bring you a set of nine training videos for the FSA mobile app.

We recommend all franchisees and drivers watch the videos in the order listed. The videos build on each other and can be watched as many times as required, at any time of the day / night.

01 Get Started with the FSA Mobile App

Power Up / Login
Start Day
The Menu
The Keyboards
Scanning
Printer Pairing
Android Buttons

2:44 mins

Get Started with the FSA Mobile App

2.44mins

02 Complete a Truck Load Request

Load products on the truck (as required)

1:31 mins

02 Complete a Truck Load Request

1.31

03 Explore the Journey Plan

Journey Plan screen / tabs
Customer Order / Check In
Print Pick List (building code)
Skip Customer
My Customers

2:18 mins

03 Explore the Journey Plan

2.18 mins

04 Deliver a Standing Order

Customer Order
Filters
Auto / Manual mode
Print draft docket
Edit / Confirm order
Temperature Check
Signature
End Call

2:33 mins

04 Deliver a Standing Order

2.33 mins

05 Deliver a Top Up Order

Customer Order
Manual / Assist mode
Filters
Products on Promotion
Additional Products
Print draft docket
Edit / Confirm Order
Signature
Print / Email delivery docket
End Call
Reprint delivery dockets

4:10 mins

05 Deliver a Top Up Order

4.10 mins

06 Create a Presales Order or Adhoc Order

Create Order
Add products
Print draft docket
Edit Order
Delivery Date (for Presales Orders)
Confirm Order
End Call

1:46 mins

06 Create a Presales Order or Adhoc Order

1.46 mins

07 Create a Credit Return

Create a Credit Return
Add products
Take photos
Confirm return order
Signature
Print docket
End Call

2:11 mins

07 Create a Credit Return

2.11 mins

08 Complete final checks and close for the day

Complete final checks
Complete Journey Plan Reconciliation (as required)
Close for Day

3:44 mins

08 Complete final checks and close for the day

3.44 mins

09 Create Purchase Order

Use a template to create a purchase order

2:15 mins

09 Create a Purchase Order

2.15 mins

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0800 ANCHOR

Customer Services  - 0800 262 467 option 1 / hello@fonterra.com

FSA Support - 0800 262 467 - option 3, option 4 / fsasupport@fonterra.com

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